How to troubleshoot SSO?
After settings up Hyvor Talk Single Sign-On, you may run into errors. Usually the errors are shown in a red box.
Here are some possible errors.
|SSO id, hash, loginURL, or userData is empty||Recheck the
|Invalid SSO ID||Make sure the SSO ID is correct. Find it at Console -> Account -> SSO.|
|Private key cannot be found. Maybe the SSO ID is wrong.||A rare error. Make sure the SSO ID is correct. If the problem persist, delete the SSO ID and recreate one.|
|Website owner should create SSO Ids||Only the owner of the website can create SSO IDs for that website. If you are an admin or moderator, ask the owner to create one.|
|SSO hashes do not match||You have generated an invalid hash from the server-side code. Recheck it.|
If there's any other error or no error at all, get help from our team.